To not conflict with the left navigation of Microsoft Teams the icons will be shown in the top left. the DCI will be performed.Īlternative for navigation when loaded in Microsoft Teams They are interconnected and can all be managed from one central location. for each department or regional office) or hundreds of UCC’s (e.g. A UCC can be visualized as a contact center “micro service”. Agents can belong to one or several UCCs and can have multiple skills (competencies). Each UCC has its own settings, IVR menus and Agents. Additionally the user can now see from which UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. The Dialpad button has moved to the left navigation bar for better alignment with the other menus. The activity is updated is updated with end time. If a single contact is found, the contact page in SAP C4C will be loaded.Ĭonversation is handled (i.e. To create a new response, you will need to navigate to the Responses tab in the Knowledge section and click the 'NEW RESPONSE' button in the top right-hand corner of the page. If a single contact is found, preview the contact in the WebAgent window. Welcome to download free Dial Pad templates in PSD and AI format, Dial Pad poster templates, Dial Pad banner design, Dial Pad flyers on to make. Note: All activities are created as inbound call, regardless of the direction or type.
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